Help centre
Payments and payouts

How quickly do settlements arrive?

Collections settle to your Niimbu balance, and you can pay out from that balance at any time.

Money collected from customers settles to your Niimbu balance, and you can pay out from that balance whenever you choose.

Timing on the receiving end

Once a payout leaves, arrival time depends on the destination institution, which is outside our control. The status recorded against each transaction tells you where it currently sits, so you are never guessing.

Checking a specific payment

Every transaction carries its own status and timestamp. If a customer says they have paid and you cannot see it, search by amount or by their dedicated account number rather than by narration.

Last updated 15 August 2026

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